Privacy policy
Effective Date: August 15, 2025
1. What We Collect
We collect two types of information:
a) Information You Provide Directly
- Account details: Name, email address, password
- Idea submissions: Any content, descriptions, or product ideas you input into muxi
- Communication: Emails or feedback you send us
b) Information We Collect Automatically
- Usage data: Pages visited, features used, time spent, click paths
- Device data: Browser type, operating system, IP address
2. How We Use Your Information
We use your data to:
- Deliver and improve muxi's features
- Provide support and respond to feedback
- Understand usage patterns to improve product design
- Communicate with you about service changes, updates, and future pricing
- Process credit-based purchases and maintain billing records, where applicable
We may also use anonymized and aggregated data for internal analytics or feature development—but never in a way that identifies you or your ideas.
3. Use of AI Tools
Some features in muxi may use third-party AI services (such as large language models) to generate insights or structure your inputs.
- We limit the amount of personally identifiable information shared with these services.
- When AI is used, it is solely for enhancing your experience and outputs within the platform.
- We ensure that third-party AI providers are bound by data confidentiality and do not retain your data beyond processing.
- You should avoid entering confidential or regulated information (e.g., health or financial data) into AI-assisted inputs.
- muxi does not guarantee the accuracy of AI-generated content and is not responsible for any outcomes based on this content.
4. How We Protect Your Information
- We use secure servers and encryption protocols to protect data in transit and at rest.
- Only authorized team members have access to your identifiable data.
- We conduct regular reviews of our systems and access logs.
- In the event of a data breach, we will notify you promptly and in accordance with applicable laws.
5. Your Rights and Choices
You can:
- Access or update your data anytime through your account
- Request a copy of your submissions by emailing info@muxi.rocks before closing your account
- Delete your account and request full data erasure by contacting us
To make any of these requests, contact us at
info@muxi.rocks.
6. Your Rights Under GDPR, CCPA, and PIPEDA
If you are located in the European Union, the United Kingdom, California, or Canada, you may have specific legal rights regarding your personal data, including the right to:
- Access a copy of the personal data we hold about you (within 30 days)
- Correct inaccurate or incomplete information
- Delete your data ("right to be forgotten")
- Object to or restrict how we process your data
- Request a portable copy of your data in a common format
To exercise any of these rights, email us at
info@muxi.rocks.
7. Cookies & Tracking
muxi uses basic cookies and analytics tools (like Google Analytics or Hotjar) to understand usage and improve the product.
We do not use tracking for advertising or share your data with ad networks.
You can disable cookies in your browser settings, but this may affect muxi's performance.
8. Data Retention
- We retain your data while your account is active.
- You may request to close your account at any time. When you do, your access to muxi will be revoked, and your account will be flagged as deleted in our system.
- This does not automatically erase your data. If you would like your data permanently erased, please email info@muxi.rocks to request full deletion.
- We do not currently delete inactive accounts unless requested by the user.
9. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information with trusted service providers (e.g., Stripe for payments, cloud hosting, analytics, or AI processing tools) solely to operate the platform. These providers are contractually obligated to keep your data confidential and secure.
We may disclose data if required by law or to protect muxi's legal rights.
10. Children’s Privacy
muxi is not intended for users under the age of 18. We do not knowingly collect data from children.
11. International Use
muxi is operated in Canada, and your information may be stored on servers located in Canada or other jurisdictions with adequate safeguards.
By using muxi, you consent to the transfer of your information to us.
12. Changes to This Policy
We may update this Privacy Policy as the platform evolves. We’ll notify you if changes are significant, and we’ll always list the effective date at the top.
13. Contact Us
If you have questions, privacy requests, or concerns, reach us at:
info@muxi.rocks14. Last Updated
This Privacy Policy was last updated on August 15, 2025
